Quality Assurance System

The Quality Assurance System is structured around the categories of services offered by VET Mobility Intermediary Organizations. The service categories were defined by the project partnership based on their experience and as a result of a thorough analysis of services provided by various mobility organizations in Europe. The selected criteria were assessed against the principles of clarity, completeness and exclusiveness, in order to avoid repetitions and make the QAS clear and succinct. Each quality criterion included in the QAS was further described in terms of quantifiable indicators, which could be easily used for the purpose of assessment. The indicators were classified in accordance with the stages of a mobility: preparation; implementation; and follow-up. In total the QAS contains 26 quality criteria and 98 indicators, structured into nine sections.

Identification and definition of quality criteria and indicators for each section of the QAS started with an audit of existing standards and tools aimed at evaluation or quality improvement of related services. The consortium analysed 46 standards and tools, which could be applied to the mobility field. Between 1 and 7 quality criteria were listed under each section, reaching a total of 26.

The self-assessment should be carried out, following these steps:

Step.1

  • Look through the sections of the IntoQuality QAS
  • Select the sections which you will use for self-assessment. Note, that the sections correspond to the services your organization provides. Section.1 “Organization” is mandatory.

Step.2

  • Read carefully the QAS criteria and indicators
  • Choose the evidence you have available to provide, in order to prove that you meet the indicator
  • Assess your performance per each indicator, choosing one of the response options

Step.3 *

  • Calculate your score per section by summing up the score of each indicator
  • Calculate the total score by summing up the section scores

* Done automatically in the on-line version of the tool: http://intoquality.eu/test/listall

Step.4

  • Read the assessment feedback
  • Plan improvement actions

 

Quality Assurance System in pdf format: PDF-icon-small-231x300-231x300.png

 

In order to use the online version of the QAS please register or log in to your profile. The registration is free of charge.

 

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SECTION 1: OVERALL ORGANIZATION OF THE MOBILITY
SECTION 2. ACCOMMODATION
SECTION 3. CATERING
SECTION 4. TRANSPORTATION
SECTION 5. TRAINING PLACEMENTS
SECTION 6. STRUCTURED TRAINING ACTIVITIES (incl. language training)
SECTION 7. PROFESSIONAL STUDY VISITS
SECTION 8. CULTURAL ACTIVITIES
SECTION 9. INCLUSION OF PEOPLE WITH SPECIAL NEEDS